The Fraud Center is an intelligent risk management system created by FICO Falcon that monitors, detects and prevents on-going payment of card fraud. The Fraud Center provides near real time monitoring and provides cardholders with several user friendly options to respond to suspected fraud activity.
HOW DOES IT WORK?
When a transaction is made, priority rules are triggered and the transaction is immediately assessed according to Consortium and Neural Network data. Based on a number of variables, the transaction is assigned a high, medium or low score. The Fraud Center contacts the cardholder through an efficient series of contact methods to confirm if the transaction is fraud or not. These contact methods include:
- E-MAIL, 24 hours a day, 7 days a week and 365 days a year.
- TEXT MESSAGES, 24 hours a day, 7 days a week and 365 days a year.
- Auto-dialer PHONE CALLS from 8am-9pm.
- If suspected fraud occurs, you may contact the Fraud Center by calling (580) 927-2311 option 2.
WHAT DO YOU, AS A CARDHOLDER, NEED TO DO?
- Make sure your financial institution has your current contact information on file so the Fraud Center can reach you.
- If you receive a notification from the Fraud Center, please follow your text or voice prompts to confirm/deny the questioned activity.
- If you are a frequent traveler or if plan to be traveling temporarily, inform your branch representative so the bank may make a notation on your account. This information helps the fraud analyst assess transactions made outside your normal purchasing area.
- If you have any questions or concerns about this new service, please contact your branch representative for more information.
HOW DO YOU, AS A CARDHOLDER, SIGN UP FOR THIS SERVICE?
If you are a Shamrock Bank cardholder you will be automatically enrolled. Shamrock Bank provides this service free to our customers to help detect and fight fraud.
WHAT STEPS ARE TAKEN WHEN THE FRAUD CENTER ATTEMPTS TO CONTACT YOU, AS THE CARDHOLDER, IF THERE IS SUSPECTED FRAUD?
When fraud is suspected and it is necessary for the Fraud Center to contact the cardholder, contact information currently on file with Shamrock Bank will be used for each type of contact made. The system can determine if a number is capable of receiving SMS messages. If no number is listed for one contact method the system moves on to the next contact method. For all numbers contacted, a message is left if no response is received. Between each method of contact, the system checks to determine if the case has been updated.